Privacy

This page explains how PlanBet handles your personal information, what data we collect, why we need it, and your rights over it. We also cover responsible gambling tools, account rules, and how we keep your information secure.

Your Personal Information

We collect several types of data when you use PlanBet. Identity details like your name, date of birth, and ID number help us confirm you are over 18. Contact information such as your email and phone number lets us communicate with you. Payment details are needed to process deposits and withdrawals. Technical data, including your IP address, device type, and browsing activity, helps us detect fraud and improve site performance.

We use this information to run your account, meet legal obligations, prevent money laundering, and offer customer support. We do not sell your data. It may be shared only with payment processors, identity verification partners, or regulators when required by law.

How Long We Keep Your Data

South African gambling regulations require operators to retain certain records for up to five years after an account closes. This includes transaction logs, verification documents, and communication history. We delete data earlier only where the law allows and no regulatory or legal issue remains open.

Your Rights Over Your Data

You have the right to ask for a copy of the personal information we hold about you. You can request corrections if anything is wrong, ask for deletion where permitted, or object to certain uses like marketing. To exercise these rights, contact our data protection team through the secure message centre in your PlanBet account. We respond within 30 days.

Cookies and Tracking

Our site uses cookies. Essential cookies keep you logged in and protect transactions. You cannot turn these off. Analytics cookies help us understand site traffic; marketing cookies show you relevant promotions. You can manage non-essential cookies via the cookie banner when you first visit or later through your account settings.

Security Measures

All data sent between your device and our servers is encrypted using industry-standard protocols. Access to your information is restricted to staff who need it for their role. Regular security reviews and system updates help guard against unauthorised access.

Responsible Gambling

Gambling should be entertainment, not a way to earn money. If you feel it is becoming a problem, use the tools built into your PlanBet account. You can set daily, weekly, or monthly deposit limits. Loss limits cap how much you can lose in a period. Session time alerts remind you how long you’ve played. Reality checks pop up every 30 minutes during play.

Cooling-off periods let you pause your account for 24 hours, 7 days, or 30 days. Self-exclusion locks your account for at least six months. Limits take effect immediately. Requests to increase them require a 24-hour waiting period.

Warning signs include chasing losses, lying about how much you spend, or gambling to escape stress. If any of these sound familiar, reach out for help. The National Responsible Gambling Programme offers free, confidential counselling. South Africa’s national self-exclusion register, managed by the National Gambling Board, lets you block access to all licensed online gambling sites in one step.

Account Rules and Fair Play

Only people aged 18 or older may open an account. One account per person is allowed. During registration, you must provide accurate details. We verify your identity before processing your first withdrawal. This is standard under anti-money laundering rules.

Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and caps on how much you can withdraw from bonus funds. Trying to exploit offers across multiple accounts voids all bonuses and may lead to account closure.

Dormant accounts (no login for 12 months) may incur a small monthly fee after notice. Collusion, bots, or fraudulent chargebacks break our fair play policy and result in account suspension.

If you have a complaint, contact our support team first. If unresolved, you can escalate it to the relevant provincial gambling authority.

Minors and Shared Devices

PlanBet does not allow under-18s to play. We verify age during sign-up and may re-check periodically. If you share a computer or phone, use parental control software like Net Nanny or K9 Web Protection to block gambling sites. Keep your login details private.